At Beyond Tally, customer satisfaction is our priority. However, due to the nature of our digital products, we adhere to the following refund policy:

1. No Refund Policy: Once payment is completed, no refund requests will be entertained. Customers are advised to review their orders carefully before making payment.
2. Bug-Related Refunds: Refunds will only be considered in the event of a verified bug or defect in the purchased TDL solution.
   • The bug must be reported to our support team within 7 days of purchase.
   • Our team will strive to resolve the issue within 7 working days (Monday to Friday, excluding public holidays).
   • If the issue cannot be resolved within the specified timeframe, a refund may be processed.
3. Custom TDL Solutions: Custom TDL solutions are non-refundable as they are developed based on specific client requirements.
4. Refunds, if approved, will be processed/credited within 7-10 business days after verification.

For any queries or issues, please contact our support team at support@accountsfirst.in